Everything on one page. These are launch prices for a growing practice, set slightly below the middle of the GTA range — not a teaser that climbs at renewal.
Choose an annual term for the best price, or month-to-month for 20% more. Both are billed monthly. Month-to-month plans can be cancelled with 30 days’ notice.
Support Mon–Fri, 8 am–6 pm. After-hours support available as an add-on.
Based in Richmond Hill, serving the GTA — and further out by arrangement.
Flat monthly support per user. Minimums apply so a five-person office is viable for both of us.
$85 / user / month
On an annual term, billed monthly. $102/user month-to-month.
Minimum $450/month ($540 month-to-month).
Unlimited remote help, monitoring and patching, and your cloud accounts looked after. Onsite visits billed hourly.
$125 / user / month
On an annual term, billed monthly. $150/user month-to-month.
Minimum $600/month ($720 month-to-month).
Everything in Remote, plus onsite visits, managed Defender for Business, cloud backup, and your network and Wi-Fi.
| Included | Remote | Complete |
|---|---|---|
| Unlimited remote support, business hours | Included | Included |
| Monitoring and patching of workstations | Included | Included |
| Microsoft 365 / Google Workspace administration | Included | Included |
| Adding and removing users; replacement laptop setup | Included | Included |
| Vendor liaison (ISP, printer lessor, software vendors) | Included | Included |
| Endpoint protection management | Basic | Defender for Business, managed |
| Cloud backup (mail, OneDrive/Drive, SharePoint, Teams) | Add-on +$5/user | Included |
| Onsite visits (scheduled within 1–2 business days, service area) | Billed hourly | Included |
| Network and Wi-Fi management (existing gear) | Not included | Included |
| Tax-season readiness check and yearly IT review | Not included | Included |
| Named senior technician who knows your setup | Included | Included |
| Microsoft 365 Business Premium | +$40 / user | +$40 / user |
| Onboarding (one-time) | Waived on annual | Waived on annual |
Business Premium is recommended on either plan and required for Complete — it is what makes MFA, Conditional Access, Intune and Defender for Business possible. Month-to-month rates are 20% higher. Google Workspace clients are supported on both plans; those licences stay on your own Google account.
A working estimate, not a quote — it applies the plan rate, your term, the plan minimum and any add-ons. We confirm the real number after a call.
Estimates exclude projects, hardware and anything on the "not included" list. Book a call for a real quote.
Evenings, weekends and holidays for critical issues, remote first. Every call is triaged by a senior technician, and we agree the details with you up front — escalation paths, contacts and what counts as critical.
| After-hours add-on | $20 / user / month (min. $150/month) |
|---|---|
| First response, critical | 2 hours |
| After-hours onsite, if needed | $225 / hour, 1-hour minimum |
| Priority | Example | First response |
|---|---|---|
| Critical | Office can’t work; email down for everyone | 2 business hours |
| High | One person can’t work | 4 business hours |
| Normal | Annoying but workable | 1 business day |
| Critical (after-hours add-on) | Evenings, weekends and holidays — critical issues, remote first | 2 hours |
Management fees for clients who are not on a Managed Support plan. Microsoft licence costs are billed at our CSP rate on top. Google Workspace is supported, not resold.
| Plan | Annual | Month-to-month | First response |
|---|---|---|---|
| Essentials | $20 / user | $24 / user | 1 business day |
| Professional | $30 / user | $36 / user | 4 hours |
| Premium | $52 / user | $62 / user | 2 hours |
| Microsoft 365 Copilot Business | +$30 / user | Licence lists at about CA$28.50/user/month on an annual commitment |
|---|---|---|
| Defender for Office 365 Plan 1 | +$4 / user | Email threat protection for Business Standard tenants |
| Defender for Business | +$5 / user | Endpoint protection, managed by us |
| Cloud backup | +$5 / user | Mail, OneDrive, SharePoint and Teams |
| Data loss prevention | +$3 / user | Policies to stop sensitive data leaving by email |
| Intune device management | +$3 / device | Enrolment, policies and compliance |
| Power BI Pro | +$10 / user | Reporting and dashboards |
| Teams Phone | +$10 / user | Calling plan setup and number porting |
| After-hours support | +$20 / user | Evenings, weekends and holidays for critical issues (min. $150/month) |
$500–$3,000, quoted after we see mailbox count, file data and how much of the old setup needs untangling. Covers google workspace to microsoft 365, or the other way; godaddy-resold microsoft 365 to a direct tenant; tenant-to-tenant after an acquisition or rebrand.
For Microsoft Copilot and Google Gemini. Assessment credited toward the rollout if booked within 60 days.
| AI Readiness Assessment | $1,250 | up to 15 users · $2,500 for 16–50 users |
|---|---|---|
| AI Rollout & Adoption | $95 / user | one-time, minimum $950 |
| AI Adoption Care | $5 / user / month | optional, ongoing |
| Copilot Business licence | ~CA$28.50 / user / month | Annual commitment, bought through us |
For work outside a plan, and for the two paid assessments.
| Project and out-of-scope work, plan clients | $135 / hour |
|---|---|
| Pay-as-you-go, non-plan clients | $160 / hour, 1-hour minimum |
| After-hours or same-day emergency | $225 / hour, 1-hour minimum |
| Prepaid 10-hour block, non-plan | $1,450, valid 6 months |
| IT & Security Assessment | $1,500, credited toward the first 3 months of an annual Managed Support term |
Out-of-scope work is quoted and approved before it starts. There are no surprise line items.
Builds are priced by what the site has to do. Care is monthly and can be cancelled with 30 days’ notice.
| Package | Price | Typical timeline |
|---|---|---|
| Starter site | $1,500–$2,500 | ~1 week once content and photos are provided |
| Business site | $2,500–$5,000 | ~4 weeks |
| Accounting firm site | $2,500–$4,000 | ~4 weeks |
| Online store | $3,500–$7,500+ | 4+ weeks |
| Care | $60 / month | 30 minutes of edits a month |
|---|---|---|
| Care Plus | $120 / month | Quarterly speed and SEO check |
| Store Care | $150 / month | Payment and shipping plugin updates |
| Website Takeover Audit | $295 flat · $195 for Shopify |
|---|---|
| Move to Sky416 hosting | $250 simple site · $500–$750 store or complex site |
| Cleanup and repair | From $450, then $135/hr |
Twenty minutes, and we will tell you which plan makes sense for your size — including when the honest answer is the cheaper one.