Printers, passwords, email, slow laptops, new hires — it is covered. You call, we fix it, no invoice for every ticket.
Support Mon–Fri, 8 am–6 pm. After-hours support available as an add-on.
$85 / user / month
On an annual term, billed monthly. $102/user month-to-month.
Minimum $450/month ($540 month-to-month).
Unlimited remote help, monitoring and patching, and your cloud accounts looked after. Onsite visits billed hourly.
$125 / user / month
On an annual term, billed monthly. $150/user month-to-month.
Minimum $600/month ($720 month-to-month).
Everything in Remote, plus onsite visits, managed Defender for Business, cloud backup, and your network and Wi-Fi.
| Included | Remote | Complete |
|---|---|---|
| Unlimited remote support, business hours | Included | Included |
| Monitoring and patching of workstations | Included | Included |
| Microsoft 365 / Google Workspace administration | Included | Included |
| Adding and removing users; replacement laptop setup | Included | Included |
| Vendor liaison (ISP, printer lessor, software vendors) | Included | Included |
| Endpoint protection management | Basic | Defender for Business, managed |
| Cloud backup (mail, OneDrive/Drive, SharePoint, Teams) | Add-on +$5/user | Included |
| Onsite visits (scheduled within 1–2 business days, service area) | Billed hourly | Included |
| Network and Wi-Fi management (existing gear) | Not included | Included |
| Tax-season readiness check and yearly IT review | Not included | Included |
| Named senior technician who knows your setup | Included | Included |
| Microsoft 365 Business Premium | +$40 / user | +$40 / user |
| Onboarding (one-time) | Waived on annual | Waived on annual |
Business Premium is recommended on either plan and required for Complete — it is what makes MFA, Conditional Access, Intune and Defender for Business possible. Month-to-month rates are 20% higher. Google Workspace clients are supported on both plans; those licences stay on your own Google account.
Add after-hours support. Every call is triaged by a senior technician, and we agree the details with you up front — escalation paths, contacts and what counts as critical.
It covers evenings, weekends and holidays for critical issues, remote first. If something genuinely needs hands on site, after-hours onsite is $225/hour with a one-hour minimum.
$20 / user / month
Minimum $150/month. Available on either plan. 2-hour first response for critical issues.
Listed plainly, because a vague "unlimited support" promise only ever gets argued about later. These are quoted or billed hourly, always with your approval first.
| Priority | Example | First response |
|---|---|---|
| Critical | Office can’t work; email down for everyone | 2 business hours |
| High | One person can’t work | 4 business hours |
| Normal | Annoying but workable | 1 business day |
| Critical (after-hours add-on) | Evenings, weekends and holidays — critical issues, remote first | 2 hours |
A working estimate, not a quote — it applies the plan rate, your term, the plan minimum and any add-ons. We confirm the real number after a call.
Estimates exclude projects, hardware and anything on the "not included" list. Book a call for a real quote.
Four steps, usually two to three weeks. We do not take over support until the first three are done — inheriting a setup nobody has documented is how things get missed.
We look at what you have: accounts, devices, network, backups, licences and who has admin rights.
We recover and document control of your domain, tenant, network gear and vendor accounts, and write down how it all fits together.
MFA everywhere, admin accounts cleaned up, endpoint protection deployed, backups verified by restoring something.
One monthly fee, a named senior technician, and a documented setup that does not live in anyone’s head.
No. Choose an annual term for the best price, or month-to-month for 20% more. Both are billed monthly. Month-to-month plans can be cancelled with 30 days’ notice.
Day-to-day IT: unlimited remote support during business hours, monitoring and patching, your Microsoft 365 or Google Workspace accounts, adding and removing staff, replacement laptop setup, and dealing with your ISP, printer lessor and software vendors. Projects, hardware purchases and after-hours work are quoted separately, and we list exactly what falls outside the fee rather than leaving it vague.
Yes, as an add-on at $20/user/month with a $150/month minimum. It covers evenings, weekends and holidays for critical issues, remote first, with a 2-hour first-response target. Every call is triaged by a senior technician, and we agree the details with you up front — escalation paths, contacts and what counts as critical. Without the add-on, support mon–fri, 8 am–6 pm. after-hours support available as an add-on.
Yes, and it is a normal part of onboarding. We start with an assessment, then recover and document access to your domain, tenant, network gear and vendor accounts, put a security baseline in place, and only then take over day-to-day support. We do not need your current provider to cooperate, though it goes faster when they do.
A named person with an email account. Shared mailboxes, distribution lists and service accounts are free — you are not charged for info@ or accounts@.
Remote suits offices whose problems are mostly software and cloud, and who are happy to pay hourly on the rare onsite visit. Complete suits offices with their own network gear, a server or NAS, or anyone who would rather never see a separate invoice. If you are not sure, book a call and we will tell you which one actually fits — including when the answer is Remote.
Yes. On Complete Support, scheduled onsite visits in our service area are included and booked within 1–2 business days. On Remote Support they are billed hourly at $135. Based in Richmond Hill, serving the GTA — and further out by arrangement.
You add it per user, and it covers critical issues outside business hours — remote first, with an onsite call-out at $225/hour if it genuinely needs hands on site. Every call is triaged by a senior technician. Before it starts we agree what counts as critical for your business, who can raise one, and how to reach us, so nobody is guessing at 9pm.
We tell you before we start, quote it, and get your approval. Out-of-scope work for plan clients is $135/hour. There are no surprise line items on your invoice.
Yes. Choose an annual term for the best price, or month-to-month for 20% more. Both are billed monthly. Month-to-month plans can be cancelled with 30 days’ notice. Moving from month-to-month to an annual term drops your per-user rate at the next billing date.
Twenty minutes, no obligation. Tell us what is breaking and we will tell you what it would take to fix it — including when the answer is that you do not need us.