Personal IT, with 15 years behind it
“Making I.T. Personal” is not a slogan we picked because it sounded good. It is the actual difference between us and the alternative.
How Sky416 works
You get a named senior technician who learns your business and stays with you. We triage every issue ourselves, escalate Microsoft 365 problems to Microsoft-certified support, and bring in trusted partners for overflow, installs and after-hours coverage.
That arrangement is deliberate, and we would rather describe it plainly than imply a building full of staff. When you call, you reach someone who already knows your setup. When something needs a licensed low-voltage contractor or a vendor escalation, we bring in the right party and stay responsible for the outcome.
What you will not get is a ticket queue, a rotating cast of technicians reading your history for the first time, or an account manager who has to go and ask someone.
What we cover
Breadth is the point. One provider across all of it means nobody gets to blame the vendor on the other side of a problem.
Managed Support
Flat-fee retainer for day-to-day IT: Remote or Complete.
Microsoft 365 & Google Workspace
Microsoft licensing through our CSP account and administration; Google Workspace support.
AI readiness & adoption
Assessment, rollout and adoption for Copilot and Gemini.
Security
Email security, MFA, admin clean-up, endpoint protection, backup and awareness training.
Infrastructure projects
Networks, Wi-Fi, office moves, phones, servers and hardware.
Business systems
CRM, facility management software, cameras and access control, apps and integrations.
Websites
Business sites and online stores, plus monthly Website Care.
Peter, founder
I started out in communications and network implementation — the work where a mistake takes a site offline and everyone finds out immediately. That background is why I care more about documentation and tested rollbacks than most people think is reasonable.
Since then I have spent 15 years on small business technology: Microsoft 365 and Google Workspace, networks and Wi-Fi, security, CRM and facility systems, cameras and access control, and the websites and online stores that sit on top. I have also run hands-on operations and e-commerce myself, which is a useful corrective — it is difficult to hand someone a process that does not survive a busy Tuesday once you have worked a few.
I work in English and 中文, out of Richmond Hill, across the GTA. There is no photo on this page yet, and there will not be until Sky416 is big enough that a face on a website means something more than decoration.
If you want to know whether I have done your particular thing before, ask me on a call. I will tell you plainly, including when the answer is no.
Not sure what you need? Start with a call.
Twenty minutes, no obligation. Tell us what is breaking and we will tell you what it would take to fix it — including when the answer is that you do not need us.